1. Hotel Cancellation/ amendments

Cancellation:
Cancellation which is related to booking directly with the hotel has to be made through corresponding email ID: booking@hoianrosehotel.com or CALL directly to +84981262600 , otherwise no cancellation will be entertained.
  1. Customers must notify Hoi An Rose Hotel if there are changes before 03 days you check in.
  2. Any cancellation submitted after the cancellation due date, ONE night will be charged.

Date

Condition

+3 days prior to check-in

No cancellation fee

=3 days (or less) prior to check-in

50% of total one night penalty charged will apply for handling and banking fees.

= 1 day (or less) prior to check-in

One night penalty charged


No Show:
  1. If a booking is cancelled within the day of arrival or In case of No Show or shortening stay, non refund will be made
  2. It is considered as cancellation without the required advance notice
Amendment:
  1. Amendments is negotiable via our email: booking@hoianrosehotel.com or CALL directly to +84981262600
Refund:
The refund will be made through your credit card. Additionally, although Hoi An Rose Hotel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 days for the actual crediting to take place, depending on your Bank’s practice.

Check-in and Check-out:
+ Check-in time is from 02:00 PM and check-out time is at 12:00 noon

Early check-in policy:
- Check-in before 07:00 AM or earlier: We will keep the room for you in advance 01 day by that, the surcharge is 100%.

- Check-in from 07:00 – 10:00 AM. We apply for surcharge 50% as one day room rate (This option depend on the availability on the date check-in)

- Check in from 10:00 - before 01:00 PM, we will consider applying free of charge. (This option depend on the availability on the date check-in)

Late check-out policy:
+ Check-out until 05:00 PM – 50% of one night room rate
+ Check-out after 05:00 PM – 100% of one night room rate

Rates are inclusive of:
  1. Complimentary Breakfast (07:00 AM to 10.00 AM everyday).
  2. Free Welcome drink when check-in.
  3. Complimentary tea, coffee, 1 bottle of mineral water in room daily/1 person.
  4. Free usage of Wi-fi internet in-room and public area.
Children and extra beds
All children are welcome.
 Children under 06 years old :
 - Sharing bed with parent or using baby cot (for Children under 06 years old) . Free of charge.
Children from 06 to under 12 years old:
- Sharing bed with parents. Extra 150.000 VND/night
Children from 12 years old and above is considered as an adult. Extra bed is required at surcharge of VND 450.000/pax/night, including breakfast.
 
Maximum 01 extra bed per room (Depends on the room you select)
Baby cot is available upon request and free of charge. Maximum 01 cot per room.
Top 10 Thing To Do
Khách sạn Hoi An Rose Hotel nằm ở thành phố Hội An, cách khu phố cổ Hội An tầm 10 phút. Khách sạn chào đón du khách từ năm 2016. Chúng tôi cung cấp chỗ ở ấm cúng cho du khách. Khách sạn có sân hiên và hồ bơi ngoài trời cũng như nhà hàng ngay trong khuôn viên.
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